SHIPPING POLICY

At velorahouse.com, we are committed to providing exceptional service and ensuring our customers are completely satisfied. We offer shipping services and aim to process your orders as quickly as possible. Please keep in mind that holidays may affect delivery times. We also provide same-day dispatch for orders.

Shipping
All orders are processed and shipped within 4-10 business days. Please note that orders are not shipped or delivered on weekends or holidays. During peak times, shipments may experience slight delays, so please allow extra transit days for delivery. If there’s a significant delay in your order's shipment, we will inform you via email.

Incorrect Address Disclaimer
It is the customer's responsibility to ensure the shipping address provided is correct. We strive to expedite processing and shipping; however, there is a limited timeframe to correct any address errors. Please contact us immediately if you believe the shipping address is incorrect.

Undeliverable Orders
Orders returned to us as undeliverable due to incorrect shipping information may incur a restocking fee at our discretion.

Lost or Stolen Packages
The Modern Lounger is not responsible for lost or stolen packages. If your tracking information shows delivery to your address but you haven’t received your package, please reach out to local authorities.

Return Policy
We accept returns within 30 days. Items must be returned unopened and unused.

Out of Stock Items
If an item is out of stock, we will hold your order until all items are available for dispatch.

Import Duties and Taxes
Customers have the option to pre-pay taxes and import duties when ordering from velorahouse.com

Acceptance of Terms
By accessing our site and placing an order, you agree to the terms outlined in this Shipping Policy.

Contact Info
For any questions or comments, please reach out to us at: